Members with Engage Accounts will soon be transferred to a Suits Me Account.

Members with Engage Accounts - Your Account will soon be Transferred to Suits Me.

1. Members do not need to apply for Suits Me card. This will be sent out automatically. The new cards will be dispatched in the first week of December. At this time, you should download the Suits Me app from your app store.
   
   
2. Once you receive your new card, sort code and account number, you need to notify anybody who pays into your account such as your Credit Union, DWP if you receive your benefit into the account or your employer if your salary is paid into it
   
   
3. If you already have a Suits Me account, you can move your balance over from your Engage account immediately. You do not require a new card unless you need a replacement. This can be requested via the Suits Me app or contacting Suits Me customer care. 03330 151 858,  hello@suitsmecard.com (Calls to 03330 151 858 cost your standard network rate)
   
4. You will be placed on the cheapest package out of three Suits Me account types. You will be free to move between your choice of accounts within the app for the first 12 weeks from the day that you activate and start using their card. During this period, Suits Me guarantee not to charge more than you would’ve been charged with Engage.
   
   
5. You can manage any direct debits and set up standing orders using the app. Suits Me have a clear guide in how to update direct debits with a number of businesses on their app. You can set up standing orders easily through the app by going to ‘View Standing Orders’ then ‘Set up Standing Order’.
   
   
6. You will be able to use your Engage account until 10 p.m. on the 12th of January. Statements can be downloaded from the Engage app up until April 2025. After this time statements will not be accessible.
   
   
7. Any balance remaining on your engage card will be transferred to your new Suits Me card between 10 pm on the 12th of January and 6 am on the 13th of January. At this time Engage cards and accounts will cease to work.
   
   
8. After the 12^th of January, any payments in or out of Engage account will fail/bounce back to the sender.
   
   
9. Please ensure that your contact details with Engage are up to date to ensure that your new card and account details are sent to the correct address. Please check your app or contact Engage to do this.  Head to engageaccount.com/support for all help related to your Engage Account. You can also contact the Engage support team on 0333 202 3642 or email info@engageaccount.com.
   
   
10. Your money will always remain safeguarded, this is a mandatory regulatory requirement and necessary to continue offering banking like services to new customers.
    
    
11. For further information on Suits Me, you can view their FAQ page, HERE